If you have any problems while following my instructions, stop there and tell me the exact nature of the issue.Also never save tools to any other locations than your Desktop. Don't ever run tools directly from the internet, because this can stop them from working properly. Always Save tools provided by me to your Desktop, unless I give you other instructions.If needed to run our tools properly, temporarily disable your anti-malware programs.
If that is the case, please always allow those programs to run and/or allow the provided changes to be made. It's possible that your virus scanner, anti-spyware program or any other malware protection program or policy tries to block one or more of the programs provided by us.This, because using these programs without supervision can cause damage to your computer. Please use the programs I provide to you only when under supervision of a trained Helper. Also they were trained to resolve any problems caused by malware infections.
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The Helpers active on this board first got a full training in removing malware and providing support to people who got infected.This gives me the possibility to give you good advice. If you really need to change something that can't wait, please inform me directly, by posting it in this topic or - if private - send me a private message containing an explanation of the changes made by you.
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So don't add/remove any software (programs, drivers, etc.) and don't change any hardware.